Torrance Hotel Announcements
Monday 23rd March 2020
Following our decision to suspend trading which we announced last week, we’ve been taking steps to further protect our team, customers & communities.
The safety of our team, and of others, has always been our first priority.
As of today, we’ve moved onto the next stage of our preparations.
Firstly, all teams are away from our venues, with only essential team members in place, this will continue our commitment to the health and wellbeing of us all.
We are urging all of the Manorview team to stay at home, contributing to the solution rather than adding to the problem.
Secondly, we have stepped up our NHS commitment.
More than ever, we need to secure the health, safety and wellbeing of our NHS team. They are on the front line, helping us all, and saving lives. We are there for them.
Some of our venues are being occupied by our NHS workers. Our rooms have been offered to NHS teams on the front line and are open to any acute services team who wish to isolate themselves away from family and friends to care for our sick. This is at no charge to individuals.
Our company is proud & grateful to our team and how they have responded and risen to this situation we all find ourselves in. The attitude of our team has made this negative situation more positive.
We’ve also been overwhelmed and humbled by the many messages of support we’ve received.
To all our customers, suppliers, friends and supporters, many of you are going through worrying times yourselves, we thank you for taking time to show us your support. It means a lot to us. It encourages us to make the difference & to be positive.
It’s a time for us all to act in a selfless way, to show humility and empathy, and to help one another where we can.
Take care, stay safe and be kind to one another.
Wednesday 18th March 2020
To All Our Customers, Supporters and Friends
It is with great regret that we have made the decision to suspend trading as from 12noon on 18th March 2020. We are uncertain when we will be in a position to reopen and trade as normal.
While we have not been advised to suspend our business, we have decided to take this action and all our venues will be closed.
We have taken this decision to try to remove some of the uncertainty that surrounds us. We are taking this action to look after the health and safety of others, while also looking ahead to the sustainability of our business and ways to support our team and our commitment to not making any redundancies.
We believe it is the right thing to do, to protect our teams and customers, to look ahead to the future, and hopefully we can all come back from this stronger.
We regret we are having to make this decision, but the safety and welfare of people is paramount.
We are living in unprecedented times.
There are a few points we wish to reiterate:
– We will not be making any of our teams or team members redundant.
– Our whole workforce will continue to receive 50% of their average weekly gross earnings until further notice.
– This is effective throughout the whole team, from directors, leadership team and throughout from Wednesday 18th March 2020.
– While our venues and normal trading business will be closed, we will be operating an administrative team, and also maintaining the safety and security of our properties.
– We will be operating take-out and delivery service from some of our units, from next week, we will update you with more details of this service.
We are also choosing to look at ways we can contribute to the current situation and play our part in helping those in need.
– We have reached out to the NHS to offer our bedrooms as a resource where needed.
We are currently supporting all our teams to try and protect them during this extremely difficult time, which is challenging everyone in our industry.
We are also contacting all our customers who have bookings with us. We are working with them to reassure them we will look after them as best we can. While our venues will not be accessible, we will have an administrative team available via phone and email for any questions.
As a business, as a team, and as individuals, we are all concerned about the health and safety of others.
We hope you, your family and friends, are all safe and well at this moment in time, and continue to keep well, as we all work together to get through this worrying time.
In the meantime, we would like to thank you all for your valued and very much appreciated support and loyalty.
We hope we will see you all again very soon.